Contact Info

2600 Technology Drive, Suite 100
Plano, Texas, 75074
United States

info@noodoe.com

Noodoe App

Region:   US | AUS | Global

Australia Current Job Listings

Position: Part-Time Technical Support Engineer
Work location: Brisbane

Tasks & responsibilities

  1. Manage and triage incidents and service requests assigned to team queues in ZenDesk or support email systems
    2. Providing appropriate solutions to the technical issues faced by the customers.
    3. Direct and coordinate a team of tech support specialists/help desk technicians
    4. Prioritizing and dealing with the issues in a timely manner.
    5. Follow up with customers to gauge their satisfaction with problem resolution
    6. Keeping track of customer queries and resolving the issues as early as possible.
    7. Track the progress of assigned tickets with a focus on meeting delivery deadlines
    8. Provide data and reporting of KPIs and trends to Management ad hoc, weekly, monthly, and as needed.

Requirements

  • A diploma/Certificate or above in Computer Science, Information Technology, Computer Networking, Hardware, or an IT-related field.
  • 2 years of working in a Technical Support Role.
  • Thorough understanding of technology, software, and hardware.
  • Strong analytical and problem-solving skills.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational skills and attention to detail.
 
We’d love to hear from you!
 
To apply for any open positions, please send your resume to cheryllee@noodoe.com – We will review it carefully and reach out to you if we think you’re a good fit as soon as possible.
 
US - Noodoe offices

United States

2600 Technology Drive, Suite 100, Plano, Texas

Noodoe Inc.

Taiwan

15F., No.19-13, Sanchong Rd, Nangang Dist., Taipei City

Noodoe Corp.

Australia

12A, Level 12, 157 Ann St, Brisbane, Queensland

Noodoe PTY LTD
US - Noodoe offices
Noodoe Inc.

United States

2600 Technology Drive, Suite 100, Plano, Texas

Noodoe Corp.

Taiwan

15F., No.19-13, Sanchong Rd, Nangang Dist., Taipei City

Noodoe PTY LTD

Australia

12A, Level 12, 157 Ann St, Brisbane, Queensland

United States

2600 Technology Drive, Suite 100,
Plano, Texas, 75074

Noodoe Inc.

US - Noodoe offices

Taiwan

15F., No.19-13, Sanchong Rd,
Nangang Dist.,

Taipei City, 115

Noodoe Corp.

Australia

12A, Level 12, 157 Ann St,
Brisbane, Queensland, 4000

Noodoe PTY LTD